FAQ: Festhome TV

Watching the films

Can I watch the films on a mobile device?

Festhome TV service works on your internet browser, eg. Google Chrome, Mozilla Firefox, Microsoft Edge. You can use either a mobile device, tablet or a computer, as long as it has an Internet browser.

Please take notice that some users have had technical issues playing back the films on a Safari browser so we recommend using another browser.

Festhome TV offers no direct support for Chromecast. You can however mirror a film from your computer via a Chrome browser to your Chromecase. You can find the “Cast” button on the right side of your Chrome browser address bar.

Can I pause the film?

You can pause the film for a short period. If the film remains inactive for a longer time (approx. 20 min, depending on your browser and service), you will need to restart the film.

Please note that if you stop the film after you’ve watched about 90 % of its running time, the service will consider the film watched and you won’t be able to return to it with the same ticket.

I’m having trouble watching the film.

  • Please try opening Incognito / Private browsing mode on your browser.
  • Please try emptying the temporary cache memory (browsing data). (How this is done is located in varying places on different browsers, for example: Settings -> History -> Clear Browsing Data
  • If you are watching films on a computer that has a VPN (Virtual Private Network) connection, you might need to switch it off.
  • We also recommend checking that your internet connection is working properly. Please try sharing the internet connection from your phone, by turning on your mobile hotspot.
  • Please make sure you have switched off ad-blocking.

What does “This video file cannot be played. (Error Code: 232011)” mean?

This means the browser could not reach the video file. The page has most likely been open and inactive for too long. Reloading the page usually fixes this. In some cases, it may be that some features are not supported on older browsers or some settings or firewalls may prevent loading the film. Please try changing your browser.

Can I watch films outside of Finland?

No, all films are geo blocked to be viewable only in Finland.

I would like to watch films with my SmartTV, but I’m experiencing difficulties with this.

Unfortunately, not all Smart TVs support certain copyright features on Festhome TV. If you are able to access the film on another device (e.g. computer or tablet), please try connecting the device to your TV with, for example, a HDMI cable or Chromecast.

What can I do if the sound is out of sync with the picture?

If the sound is out of sync (for example due to bad internet connection), please try skipping forward a few seconds.

Tickets

Can I use a Culture Benefit or a Recreational Voucher to pay my ticket?

Unfortunately Festhome TV service does not accept any vouchers.

Can I watch a film multiple times on a single ticket?

All films are viewable once per ticket, regardless of it being a single ticket or a festival pass.

When can I watch the films?

All films are viewable during the festival between the 16th and 18th of April. The viewing right ends on April 18 at 11:59 PM. You can finish the film you had already started before the end of the festival, as long as you don’t pause the stream for a considerable time.

Can I buy two tickets to the same film?

Unfortunately you cannot buy two tickets for the same film at the same time with one email address. If you would like to buy another ticket to the same screening, you need to register to Festhome TV using another email account or by watching the purchased film once.

I have problems buying the ticket

  • Please make sure that you have registered and logged in to Festhome TV. Please check the instructions here.
  • Users have experienced problems using the Safari browser, please use other browsers if possible.
  • Please make sure you have allowed both internet and international payments on your bank / credit card.

Why has the “Buy session” button disappeared from the screening page?

If the button is not visible on the screening page, it is because you have already bought a ticket for that screening. In this case, the following message will appear on the page: “You already have a ticket for this film”.

You can also find the list of bought tickets as well as the receipt by clicking on the “profile picture” at the top right-hand corner of the page and by choosing ”Purchases” from the drop-down menu (5th from the top).

Where can I find my purchased tickets?

When you are logged into Festhome TV, you are automatically able to watch the screenings you have bought tickets for. By clicking the “Watch” button on the screening page, you will be able to watch the screening.

You can also find the list of bought tickets as well as the receipt by clicking on the “profile picture” at the top right-hand corner of the page and by choosing ”Purchases” from the drop-down menu (5th from the top).

Can I return a ticket?

Unfortunately it is not possible to return a ticket or get a refund on Festhome TV, all purchases are final. Please make sure before payment that you have chosen the correct screening.

Is it possible to buy a serial card?

Unfortunately it is not possible to buy serial cards on the Festhome TV service. Instead of single tickets, it is possible to buy a festival pass (45 €) which gives you the viewing rights for all films in the festival program between 16–18 April 2021.

How long is the festival pass valid for?

The festival pass is valid and all films viewable during the festival from Friday 16 April 00:00 AM to Sunday April 18 11:59 PM.

Still having trouble with Festhome TV?

You can inquire about technical issues through the FestHome TV service page. Send your message by selecting the “Technical Support” life buoy icon on the top of the page.

For other festival related inquiries: info@helsinkicineaasia.fi.